Increase sales. Lower costs. Dynamic CRM.
Specialists in Microsoft Dynamics CRM and integrated Marketing Automation solutions, dxrms provides implementation and maintenance services that maximize your strategic investments.
Microsoft Dynamics CRM’s enhanced capabilities not only simplify customization but also allow developers to build custom solutions on its development platform. Microsoft recognized the concept of creating custom lines of business applications (LOB) on top of the CRM Platform resulting in a rapid development ‘xRM’ platform.
The primary advantage of the Microsoft Dynamics CRM platform is the number of in-the-box entities and applications which are immediately usable. For example, Microsoft Dynamics CRM includes help desk (or case management), service scheduling, activity tracking, e-commerce, marketing campaigns, and sales-force-automation. Regardless of which applications or Microsoft Dynamics CRM entities you use, there are many additional features which Microsoft Dynamics CRM delivers for your custom xRM application.
"Dynamics CRM is tightly integrated with Microsoft Office"
Dynamic CRM is embedded into Outlook with the familiar Outlook ribbon interface. Use Word templates for email blasts, letters, or envelopes. Or simply review charts of dynamically updated data in Excel. Dynamic CRM provides a seamless integration with Office - it's not uncommon for users to express surprise that they are actually working in CRM when in Outlook.
"Web Service API"
Dynamics CRM exposes a set of SOAP-based APIs which provide access to the core CRM data model and business objects. Developers then leverage existing CRM functionality with their own custom solutions. The CRM services support both object-based and role-based security allowing the core model to be exposed in a secure fashion.
"SSRS and Excel"
Microsoft Dynamics CRM uses both Microsoft Office Excel and SQL Server Reporting Services (SSRS) for reporting and dash boarding. Additional tools such as the reporting wizard simplifies the creation of reports for interpreting Microsoft Dynamics CRM data, or Excel, allows users to build their own pivot charts or standard lists - on-the-fly if necessary!
"Single login and feature / permission based security"
Log into your Windows machine and you won't have to enter a password again! Dynamics CRM integrates with corporate active directories so access and authentication remains high.
In addition, Dynamics CRM has a strong security model baked right into the platform that allows it to be customized to allow or restrict groups from creating, viewing, editing, or deleting information - or, for that matter, from exporting to Excel or other CRM actions.
"Workflows, dialogs, scripting, plug-ins"