Increase sales. Lower costs.  Dynamic CRM.

Specialists in Microsoft Dynamics CRM and integrated Marketing Automation solutions, dxrms provides implementation and maintenance services that maximize your strategic investments.

Training

We understand that your CRM is only as good as the knowledge and commitment your staff have in using it. We see training as part of a greater commitment to communication between IT, management, and users that leads to high user-adoption.

Instructor Training

Classroom

Maximize knowledge retention with instructor-led classroom training. We provide on-site classroom training of our custom programs.

 

One-one-one

Reduce training costs by targeting content to those that need it most where they need it most. We provide individual or small-group training options over lunch and at people's desks.

 

Lecture

Build momentum or provide pre-training awareness. We provide lunch-and-learn sessions or broadcast webinars.

 

Train-the-trainer

We encourage all organizations to maximize their CRM involvement and using your own CRM trainers is one of the best options available. Allow our trainers to train your trainers and assist with initial training sessions to ensure a smooth transition of CRM knowledge.

Types of Training

End user

Our most popular type, end-user training is focused on providing operational results by structuring learning points using business scenarios specific to your business.

 

Customizer

Customizing CRM has many levels including understanding the basic of using the CRM toolkit to code writing. Our customization training is focused to provide power users and support representatives with the tools to fulfill the most common of business requests.

 

Power User / Pilot

During project implementations or to enlist the support of key CRM champions it is sometimes best to provide hybrid instruction that exceeds the need of the regular user. We combine our train-the-trainer with our end-user training to provide focused results.

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